Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Funneliko collects, uses, stores, shares, and processes personal data in connection with its website, platform, software, tools, features, and related services.

By accessing or using Funneliko, you acknowledge that you have read and understood this Privacy Policy.

1. About Funneliko

Funneliko operates a platform that helps users manage messaging, automation, lead handling, follow-ups, website chat, and additional activities related to communication with customers and sales across supported channels.

For questions related to privacy or data protection, you may contact:

Email: Info.funneliko@gmail.com
Phone: +972555020977

2. Scope of the Policy

This Privacy Policy applies to:

website visitors;
account owners and users of the Funneliko platform;
billing and support contacts;
individuals whose data is processed as part of Funneliko’s business operations;
customer and end-user data processed through the platform, subject to the distinction between controller and processor roles as set out below.

3. Roles of Data Controller and Data Processor

When Funneliko collects and uses personal data for its business purposes, such as account registration, billing, support, website analytics, and service-related communications, Funneliko acts as a Data Controller.

When Funneliko processes personal data uploaded or submitted by users in connection with their leads, contacts, customers, or end users, Funneliko acts solely as a Data Processor on behalf of the user, and the user remains the Data Controller.

This means that users are responsible for:

ensuring that the data they upload is lawfully collected and used;
providing any required notices to their contacts or customers;
obtaining any required consent, where required;
determining the legal basis for processing that data.

Funneliko provides the software and related infrastructure only.

4. Information We Collect

Depending on how Funneliko is used, we may collect the following types of information:

Account and Contact Details

name;
email address;
phone number;
company name;
billing and support details.

Platform and Technical Data

IP address;
browser and device information;
login activity;
logs;
usage data;
diagnostic and system information.

Content and Communication Data

messages;
files;
images;
recordings;
customer data;
contact lists;
automation content;
chat history;
metadata related to the use of the platform.

Payment Details

Payments are processed through secure third-party payment providers. Funneliko may receive limited details related to billing or a transaction, but does not necessarily directly store full payment card details.

5. How We Collect Information

We may collect personal data:

directly from you when you register, subscribe, contact us, or use the platform;
automatically through your use of the website or platform;
from connected third-party integrations and service providers;
from payment processors and communication providers;
from the content and data you upload to the platform.

6. How We Use Information

We may use personal data for the purpose of:

providing, operating, and maintaining Funneliko;
creating and managing user accounts;
processing subscriptions and billing;
providing support and responding to inquiries;
enabling messaging, automation, integrations, and platform functionality;
improving performance, stability, usability, and security;
sending service-related updates and notices;
sending educational, marketing, or promotional content, where permitted by law;
detecting fraud, misuse, abuse, or security issues;
complying with legal and regulatory requirements;
enforcing our Terms and protecting our rights.

7. Legal Bases for Processing

Where applicable, Funneliko processes personal data on one or more of the following legal bases:

performance of a contract;
legitimate interests;
consent, where required;
compliance with legal obligations;
establishment, exercise, or defense of legal claims.

8. Customer Data Processed on Behalf of Users

Funneliko may process personal data uploaded by users regarding their leads, contacts, customers, and end users.

This data is processed solely for the purpose of providing the platform and related services.

Users are solely responsible for ensuring that:

the data was lawfully obtained;
the data is accurate and suitable for use;
all required notices and permissions have been provided;
their use of Funneliko complies with all applicable privacy, marketing, messaging, and communication laws.

9. Sharing Information

Funneliko may share personal data with:

service providers and subprocessors supporting the operation of the platform;
payment processors;
cloud hosting and infrastructure providers;
messaging and communication providers;
analytics, security, and technical support providers;
integrated third-party services used in connection with the platform;
legal, regulatory, or governmental authorities, where required by law;
professional advisers, accountants, insurers, or legal representatives, where reasonably necessary.

10. Third-Party Services

Funneliko may use or integrate with third-party providers, including:

Stripe
Meta
Google
OpenAI
Anthropic
Gemini
Twilio
Telnyx

When you use connected services, relevant data may be transferred to those providers or processed by them, in accordance with their terms and privacy policies.

Funneliko is not responsible for the privacy practices, security, or data processing of third-party services.

11. International Data Transfers

Personal data may be processed in the European Union, the United States, and additional jurisdictions in which Funneliko, its subprocessors, its hosting providers, or its integrated service providers operate.

Where required, Funneliko takes reasonable steps to implement appropriate safeguards for international data transfers, in accordance with applicable law.

12. Data Retention

Funneliko retains personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including for the purpose of:

providing the service;
maintaining business and legal records;
resolving disputes;
enforcing agreements;
complying with legal obligations.

If an account is canceled, terminated, or deleted, related data may be permanently deleted and may not be recoverable, subject to legal requirements, technical requirements, backup needs, and compliance requirements.

You are solely responsible for maintaining your own backups of any content or data you wish to preserve.

13. Data Security

Funneliko takes reasonable technical and organizational measures designed to protect personal data from unauthorized access, misuse, alteration, disclosure, or loss.

However, no system, method of transmission, storage, or processing is completely secure, and Funneliko cannot guarantee absolute security.

14. Marketing Communications

By registering or interacting with Funneliko, you may receive service updates, educational content, and marketing or promotional communications.

You may opt out of marketing messages at any time. However, Funneliko may still send operational, billing, legal, or security-related communications, where required.

15. Minors

Funneliko is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

16. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

access your personal data;
correct inaccurate data;
request deletion;
object to specific processing;
request restriction of processing;
request data portability;
withdraw consent where processing is based on consent;
lodge a complaint with a competent supervisory authority.

Where Funneliko acts only as a data processor for data controlled by a user, requests relating to that data should generally be directed to the relevant user as the data controller.

17. Cookies and Similar Technologies

Funneliko may use Cookies and similar technologies for functionality, security, analytics, preferences, and service improvement.

Where required by law, Funneliko will request your prior consent for the use of Cookies that are not essential for the proper operation of the website or the provision of the requested services.

18. Changes to This Privacy Policy

Funneliko may update this Privacy Policy from time to time.

Updated versions will be published on the website or platform and will take effect upon publication or on the date indicated at the top of the policy.

19. Contact

If you have any questions regarding this Privacy Policy or data protection matters, you may contact:

Funneliko
Email: Info.funneliko@gmail.com
Phone: +972555020977